6-Hour Delay, Vietnam Airlines Complimented for “Superb Service” Thanks to 600,000 VND Voucher

Recently, Vietnam Airlines faced numerous flight delays yet received positive feedback from customers. A passenger shared their experience of a flight delayed by 6 hours, noting the professional and gentle service provided by staff who handed out meals and sincerely apologized. They also issued a 600,000 VND compensation voucher onboard. In contrast to other airlines where passengers reacted angrily to delays, most Vietnam Airlines customers accepted the situation. Reports indicate that good service from crew members can significantly alleviate passenger discomfort. However, some still expressed dissatisfaction as flight delays affected their schedules and personal commitments, arguing that compensation couldn’t make up for lost time. The delays were attributed to adverse weather conditions and the peak holiday season affecting flight schedules.