Bybit has integrated an AI support agent to address customers’ inquiries swiftly. According to CEO Ben Zhou, the AI can manage up to 80% of customer questions regarding KYC and financial transactions, enabling quicker service responses.
The AI tools deployed also include features such as testing new functionalities, translating content for a global audience, aiding in project management, and even supporting legal documentation processes. However, Bybit recognizes the importance of human interaction for complex queries.
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