Duolingo is implementing an ‘AI-first’ strategy to automate tasks traditionally performed by contractors, with the goal of boosting employee creativity and productivity. CEO Luis von Ahn emphasized that this transition is not about replacing staff but improving operational efficiency.
Despite the shift towards AI adoption, Von Ahn reaffirms Duolingo’s dedication to employee welfare, stating that adapting to AI technology swiftly is crucial, even if it temporarily affects service quality.
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