Star Xu, CEO of OKX, apologized for account lockouts caused by compliance issues, where users were incorrectly flagged as risky due to a high rate of false positives. Xu emphasized the ongoing need for improvement in user risk assessment.
Despite having over 600 members on the compliance team, Xu admitted that completely eliminating false positives is improbable. He shared user frustrations regarding lengthy identity verification processes, indicating the challenges the exchange faces in meeting global compliance standards.
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