On October 14, 2025, Vietnam Airlines announced the detection of a data security incident related to its online customer care platform provided by a global technology partner. The incident affected numerous businesses, including Vietnam Airlines. While some customer data may have been accessed unlawfully, the airline assures that sensitive information such as credit card details, passwords, and Lotusmiles account balances remain secure. The airline is collaborating with authorities and cybersecurity experts to investigate and bolster data protection measures. Affected customers will be informed of the incident and advised to be cautious of impersonation attempts. Vietnam Airlines sincerely apologizes for the incident and commits to enhancing the protection of personal information.
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