Vietravel reported that a group’s tour to Australia, scheduled to depart at 22:30 on July 13, was delayed to 10:00 on July 14, then rescheduled to 19:00, and finally to 20:00 the same day. Vietravel stated that the incident was due to the airline Jetstar, out of their control. The tour operator provided additional services to customers during the wait and sent an official letter requesting the airline to explain and consider compensation for incurred damages. Jetstar arranged accommodation for the waiting guests and promised to review compensation for additional costs.
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